Shipping policy
Shipping and Delivery Policy
Stoic Designs dispatches orders from Townsville, Queensland, Australia.
We aim to process and dispatch orders as promptly as possible. Processing and delivery times may vary depending on product availability, manufacturing requirements, delivery location and carrier schedules.
Shipping Costs
Shipping methods and applicable charges are displayed at checkout.
Estimated delivery times are indicative unless a specific delivery date has been expressly agreed.
Express shipping does not necessarily reduce the time required to manufacture or prepare an order.
Order Processing
Some products or configurations may require manufacturing or assembly before dispatch.
Where longer processing times apply, we aim to communicate these on the product page or directly to the customer.
Preorders
Preorder products will display an estimated dispatch timeframe before payment is collected.
Where production delays occur, affected customers will be contacted with updated information and available options.
If we cannot supply an order within an agreed or reasonable timeframe, we will provide the remedy required under Australian Consumer Law.
Tracking and Delivery
Where available, tracking details will be provided after dispatch.
If your order is delayed, lost or damaged during delivery, contact us so we can investigate and arrange an appropriate resolution.
Delivery Addresses
Customers should ensure their delivery information is correct when ordering and contact us promptly if changes are required.
International Shipping
International shipping options, where available, will be displayed at checkout.
Import duties, taxes and customs requirements may apply depending on the destination, subject to applicable law and the information provided at checkout.
Consumer Rights
Nothing in this policy excludes or limits rights under Australian Consumer Law.
Contact
For shipping enquiries, contact: