Refund policy
Returns
We only accept returns and approve refunds under 2 conditions:
- The item has not been processed by our team, or
- The item is defective or has a manufacturing default
To initiate a return or refund please contact us via the contact us tab on this website or email us directly at stoicdesignsstore@outlook.com.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return questions at stoicdesignsstore@outlook.com.
Damages and issues
We inspect 100% of our products before shipping... but sometimes ship happens...
Please inspect your order upon receipt (within 30 days of delivery) and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds and Return
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at stoicdesignsstore@outlook.com.